Refund Policy

Last Updated: August 1, 2023

At Adelai LLC, we take pride in the quality of the services we provide. However, we understand that there may be occasions where you are not completely satisfied. This policy outlines our approach to refunds and the process to request one.

Refund Eligibility

To be eligible for a refund, you must:

Have made a purchase within the last 30 days.

Provide a valid reason for the refund request, including details of any dissatisfaction or issues encountered.

Please note that all refund requests are subject to review and approval by Adelai LLC.

Refund Process

If you would like to request a refund, please follow these steps:

Contact our support team at Support@adelai.co within 30 days of your purchase.

Provide your name, contact information, details of your purchase, and the reason for your refund request.

Allow us 3-5 business days to review your request and get back to you.

We will notify you of the approval or rejection of your refund request via email. If your request is approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Partial Refunds

In certain circumstances, we may offer partial refunds. The amount of the partial refund will be determined on a case-by-case basis and will depend on factors such as the services provided and the circumstances surrounding the refund request.

Redos

We may offer redos for the content we create at our discretion. If you are not satisfied with the content delivered, please contact us, and we will consider your request for a redo.

Final Decisions

Please note that all decisions regarding redos and refunds are made on a case-by-case basis, and Adelai LLC reserves the right to decline any such requests.

Contact Us

If you have any questions about this Refund Policy, please contact us at Support@adelai.co.

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